To set up your email program to access your emails you should use the following settings. *Replace yourdomain.co.uk with your actual domain name

POP3 Incoming mail server settings

• Address - mail.yourdomain.co.uk
• Account name / user names - This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
• Port - 110

SMTP Outgoing mail server settings

• Address - mail.yourdomain.co.uk
• Port 25 or 26
• Account name / user names - This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  

Setting up your email client

To use an email client such as Windows Mail, Outlook or Thunderbird to access your email you must use the following settings.

• Both the 'incoming' and 'outgoing' mail servers should be set to mail.yourdomain.co.uk
• In order to send email you must make sure the you tick the box in your email software saying "my server requires authentication" or similar, otherwise it will fail with a "relaying denied" error
• The correct username / account name for logging into email is always in the form This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
• The port number for the outgoing SMTP email server is can be either 25 or 26 (Some ISP block port 25) - The port number for the incoming POP3 email server is 110

Frequently Asked Question's (FAQ)

When trying to send email it says 'Relaying Denied' ?

If you get an error stating 'Relaying Denied' when trying to send email then you need to ensure that you have the 'My server requires authentication' option ticked in your email software settings.

I cannot send emails, but can receive?

It's possible that your ISP who supply your internet connection may be blocking port 25 (SMTP) which stops you from using any service other than their own to send email. This is becoming common with ISP's in an attempt to reduce spam.

To solve the problem you can try changing your email program to use port 26 for SMTP instead of port 25. We provide port 26 as an alternate SMTP port specifically to solve the problem of ISP's blocking port 25.

How do I change my port from 25 to 26?

In outlook to change from port 25 to 26 you follow the menu as so: 'Tools' -> 'Accounts' -> Select your Account -> 'Properties' -> 'Advanced'. Now change the "Outgoing Mail (SMTP)" setting from '25' to '26' and save that email account. You should now be able to send email correctly